To return or exchange an item, simply enter in your email and order number below. We will email you a prepaid mailing label! You can reuse your original packaging to send your order back- no need to purchase new packaging.
If you have an international return, or need further assistance, please email firstname.lastname@example.org.
We are happy to return or exchange any of our products, for any reason, provided that they are unworn and unwashed, with tags still intact. Please examine your garment carefully and try it on!
All refunds and exchanges require prior authorization, and must be processed within 30 days. Exchanges generally take 1-2 weeks to process. Please include your order number, as well as first, second, and third choices for desired size, print, and length. Exchanges are processed based on inventory availability.
Refunds and exchanges are issued upon receipt of the original item. Shipping fees are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges for out of stock items are prioritized before new inventory is listed.
Customs fees- Unfortunately, they happen. Lineagewear has no control over any import taxes that may be added by your country. We are required by law to fill out customs forms truthfully and cannot under declare package value or mark it as a gift. If you have questions or concerns, please contact your local postal provider.
Please note that any international orders that are not picked up due to customs fees may or may not be returned to Lineage. If you choose to abandon a package, you do so at your own risk. We cannot guarantee that your local post office will return them to us. Refunds will NOT be issued on orders unless we receive them- no exceptions.
Repairs: We stitch our leggings with a 4 thread overlock stitch- it is uncommon for popped seams to occur. If after normal wear and use you find you've busted a small hole in a seam, we are happy to take a look at your leggings and see if they are repairable. Please email email@example.com for more information.
We are NOT responsible for holes in the body of the garment.